Washington University

All Systems Operational

About This Site

WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

School IT Operational

Arts & Sciences Operational

Brown School of Social Work Operational

Law Operational

McKelvey School of Engineering Operational

Medical School Operational

Olin Business School Operational

Public Health Operational

Administrative & Enterprise Systems Operational

ARCH - University Advancement SalesForce Operational

Reporting (Cognos, PowerBI, Tableau) Operational

Marketplace Operational

Vended Applications Operational

Workday Operational

SUBS Awards Operational

Bear Bucks Operational

Autosys (Batch job processing) Operational

Confluence Operational

Archibus Operational

Mulesoft Operational

BJC Devices and Services Operational

BJC Network Connectivity Operational

BJC Clinical Applications Operational

BJC Pharmacy Systems Operational

BJC Telephony and Fax Operational

BJC Handheld Supply Scanners (ATPAR) Operational

BJC Administrative Systems Operational

Clinical Applications Operational

EPIC Operational

Vended Applications Operational

Clinical Websites Operational

Credit Card and Payment Processing Operational

S-Fax Operational

ECV (Enterprise Client Virtualization) Operational

Public Cloud Platforms Operational

GCP (Google Cloud Platform) Operational

Adobe Creative Cloud Operational

AWS (Amazon Web Services) Operational

Microsoft Azure Operational

Communications & Collaboration Operational

Email Operational

Office 365 Operational

Microsoft Teams Operational

Emma Operational

Zoom Operational

Box File Storage System Operational

WUSTL Connect Operational

Computing and Printing Operational

E-Fax Operational

PaperCut Printing Operational

WashU IT Cloud Storage Operational

Azure Hosted Infrastructure Operational

WashU IT Cloud Computing Operational

Desktop Computing Operational

IT Management Operational

Software Licensing Operational

ServiceNow Operational

Splunk Operational

ConnectAdmin Operational

JAMF Apple Device Management System Operational

Active Directory Operational

Network & Connectivity Operational

Internet Operational

Internet 2 Operational

Phone Operational

VPN Operational

Wireless Network Services Operational

Washington University Research Network (WURN) Operational

Vendor Services (Spectrum, AT&T, etc.) Operational

Wired Network Services Operational

Research Operational

Research Compute Operational

Research Storage Operational

myIRB Operational

RMS (Research Management System) Operational

Security Operational

Identity Management System (IDM Wustl Key) Operational

Spam Filter Operational

Duo Two-Factor Authentication Operational

Digital Guardian Operational

CyberArk Operational

Teaching & Learning Operational

Canvas Operational

Learn@Work Operational

Kaltura Operational

Curriculum Management Applications Operational

EMS (Event Management System) Operational

University Websites Operational

WashU IT Hosted Websites Operational

Externally Hosted Websites Operational

Vendor Service Operational

Facilities Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 7, 2026

No incidents reported today.

Feb 6, 2026

Service Degradation: Data Warehouse unable to pull data from RMS

Resolved - WashU IT Engineers have resolved the performance issue that the Data Warehouse was seeing while loading RMS data. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Feb 6, 13:53 CST

Update - WashU IT continues investigating an issue with the Data Warehouse (Cognos) being unable to pull research information from Research Management System. This impacts reportability from RMS that supports work functions. The nightly data transfer is now populating the Data Warehouse with current data but not until well after the beginning of business. The nightly stream will be shortened so that the RMS data transfer can begin two hours earlier. The vendor is being engaged further with additional information and requests.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Feb 4, 16:37 CST

Update - WashU IT continues investigating an issue with the Data Warehouse (Cognos) being unable to pull research information from Research Management System. This impacts reportability from RMS that supports work functions. Engineers have met with vendors and the troubleshooting is on-going. Manual execution of the data transfer outside of the normal schedule is underway to get more current data into the Data Warehouse.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Feb 3, 17:11 CST

Update - WashU IT continues investigating an issue with the Data Warehouse (Cognos) being unable to pull research information from Research Management System. This impacts reportability from RMS that supports work functions. Engineers have met with vendors and the troubleshooting is on-going.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Feb 3, 10:17 CST

Investigating - WashU IT is investigating an issue with the Data Warehouse (Cognos) being unable to pull research information from Research Management System. This impacts reportability from RMS that supports work functions.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Feb 2, 16:17 CST

Service Degradation: Syngo

Resolved - WashU IT Engineers have resolved the issue.

If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Feb 6, 09:30 CST

Investigating - WashU IT is investigating an issue with Syngo studies being slow to upload.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.

We appreciate your patience as we work to improve service.
Feb 5, 17:30 CST

Feb 5, 2026

Feb 4, 2026

Feb 3, 2026

BJC Service Outage: Wifi @ Multiple Locations

Resolved - BJC IT Engineers have worked with Cisco and have resolved the issue affecting wifi. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Feb 3, 18:04 CST

Update - BJC has started a P1 call for wireless device connectivity issues at multiple locations. Root cause has been identified and many of the impacted locations are back online. Troubleshooting continues on the remaining ~4 sites which are still experiencing issues.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Feb 3, 17:06 CST

Investigating - BJC has started a P1 call for wireless device connectivity issues at multiple locations, including:

PHCPT
Sullivan Hospital
CAM south county
Siteman south county,
Ladue for Behavioral Health
AMH
CSCC - South County
Christian IV pumps
Barnes Jewish Orthopedic center building
behavioral health kingshighway building
Medical Group Ladue Rd-Bldg1

Wired devices do not appear to be impacted. WashU SSID's do not appear to be affected.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Feb 3, 16:12 CST

Feb 2, 2026

Feb 1, 2026

Service Outage - High Severity: IDM Database Issue Affecting Multiple IT Management Services

Resolved - WashU IT investigated an issue with an IDM database which caused impact to multiple services, including CMS, Connect Admin, Autosys jobs, and endpoint integrations. Technical teams performed technical actions to resolve the issue and have confirmed that services are restored.

If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Feb 1, 09:51 CST

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

Update Print Deploy

Completed - The scheduled maintenance has been completed.
Jan 29, 18:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 18:00 CST

Scheduled - WashU IT will update the Print Deploy service on January 28, between 6:00pm and 8:00pm, to resolve an issue impacting customers running macOS 26.2, Tahoe.

Print Deploy will be updated on individual computers after this evening's update. This process could take up to 24-hours.

Print Deploy will be unavailable on January 28 for approximately 5 minutes, between 6:00pm and 8:00pm.
Jan 28, 09:20 CST

Jan 28, 2026

Jan 27, 2026

Vendor Service Outage: BJC Five9 System

Resolved - BJC and the Five9 vendor have confirmed that services were restored. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jan 27, 15:38 CST

Update - BJC and WashU IT are investigating an issue with BJC's hosted Five9 telephony system (WashU's Five9 instance is not impacted). Five9 has identified a service issue with one of their data centers. BJC has failed over affected users to a different Five9 data center and is waiting to see if the issues resolve.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 27, 14:37 CST

Update - BJC and WashU IT are investigating an issue with BJC's hosted Five9 telephony system (WashU's Five9 instance is not impacted). Five9 has identified a service issue with one of their data centers and is working to correct the issue. In the meantime, BJC is moving affected users to point to a different data center.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 27, 14:14 CST

Investigating - BJC and WashU IT are investigating an issue with BJC's hosted Five9 telephony system. This issue primarily affects call centers; there is no clinic impact anticipated. WashU's Five9 instance is not impacted.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 27, 13:36 CST

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.