WashU Technical teams investigated the reported VPN issues and did not find any internal technical issues. We believe that there were intermittent connectivity issues for remote Charter Spectrum users as a result of planned maintenance on the Spectrum servers. Services have been restored, and technical teams will review the sequence of events to determine if any preventative steps are required for future Charter planned maintenance. If you continue to experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
Posted Sep 17, 2021 - 02:48 CDT
Investigating
WashU IT is investigating an issue with Network and VPN connectivity not working. Additional details will be provided when they become available.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Sep 17, 2021 - 01:42 CDT
This incident affected: Network & Connectivity (Internet, VPN, Network Services).