WashU IT Engineers have resolved the issue affecting the SUBS Award system. Users are now able to log in successfully. If you continue to experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
Posted Sep 21, 2021 - 15:32 CDT
Update
Washington University IT has identified the root cause of the SUBS Award login issues. Technical teams are still testing a fix prior to deploying it into Production.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Sep 21, 2021 - 15:06 CDT
Identified
Washington University IT has identified the probably root cause of the SUBS Award login issues. Technical teams are testing a possible fix in the test environment.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Sep 21, 2021 - 13:28 CDT
Investigating
WashU IT is investigating an issue with the Subs Awards application intermittently not allowing people to log in. This application is designed for producing agreements with collaborators under a research grant. This outage is impacting Research work, and Subs contractors for Research Grants are not able to go through the process to be paid for their work.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Sep 21, 2021 - 12:20 CDT
This incident affected: Administrative & Enterprise Systems (SUBS Awards).