Workday's core vendor systems have been restored and WashU IT has mitigated the majority of backlogged business processes. Teams are continuing to monitor overall service health as a handful of cleanup items are completed.
Posted Nov 14, 2026 - 18:15 CST
Monitoring
The Workday unplanned outage has been resolved; however, updates between systems and within Workday may be temporarily delayed. Updates will continue to be posted when available.
Timekeepers, Managers, and HR Partners can refer to the Enter Time for Worker tutorial for instructions on entering time reported by workers who were unable to access Workday during the outage. https://workday.wustl.edu/items/enter-time-for-worker/
Posted Nov 14, 2026 - 11:24 CST
Update
The Workday vendor continues to test and validate system health for all customers, including WashU. There is no ETA. Updates will be provided as new information emerges, or at 2:00 PM.
If you are an employee or student worker using the desktop or mobile app to clock in while the system is unavailable, you will need to manually track your time using this form and report this time to your Timekeeper, Manager, or HR Partner: https://wustl.box.com/s/zaxzlwdoe2vuks4w0lcp8quy6s4g5b9b
Posted Nov 14, 2026 - 09:46 CST
Identified
WashU IT is investigating reports of a technical outage with Workday. The Workday vendor is still performing data validation activities and our instance of Workday is not yet available. Technical teams will touch base again at 9am and 10am to determine if we can begin internal testing.
Please call 314-933-3333 if you have any questions.
Posted Nov 14, 2026 - 08:07 CST
Update
WashU IT is investigating reports of a technical outage with Workday. The Workday vendor is still performing data validation activities and our instance of Workday is not yet available. Technical teams will touch base again at 8am to determine if we can begin internal testing.
Please call 314-933-3333 if you have any questions.
Posted Nov 14, 2026 - 06:21 CST
Update
WashU IT is investigating reports of a technical outage with Workday. The Workday vendor continues to work on restoring service, although the Workday application is not expected to be available until after our scheduled maintenance window overnight. WashU technical teams will reconvene at 6am on Saturday morning and will provide an update shortly thereafter.
Please call 314-933-3333 if you have any questions.
Posted Nov 13, 2026 - 22:44 CST
Update
WashU IT is investigating reports of a technical outage with Workday. The vendor has taken the Workday service offline temporarily in order to address some data management issues. WashU technical teams will monitor the vendor's informational updates and will plan to rerun linked Autosys jobs once services have been restored.
Please call 314-933-3333 if you have any questions.
Posted Nov 13, 2026 - 20:17 CST
Investigating
WashU IT is investigating reports of a technical outage with Workday. The vendor has posted notification in their Community Status Page:
"While validating the weekly Maintenance Window for Disaster Recovery tenants, we have identified that tenanted services within the DR Site unexpectedly connected to Production databases. As a result, this has left data in an inconsistent state that can cause errors accessing tenants or jobs/integrations/tasks to fail with missing transaction error messages.
Effective immediately, we are placing all WD1 Production tenants into Maintenance while our teams investigate the best recovery path. We will provide updates every 30 minutes while we work to resolve this issue. We sincerely apologize for the disruption."
Please call 314-933-3333 if you have any questions.
Posted Nov 13, 2026 - 19:05 CST
This incident affected: Administrative & Enterprise Systems (Workday).