All Systems Operational

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WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

Administrative & Enterprise Systems Operational
Alumni and Development Information System (ADIS) Operational
Research Management System (RMS) Operational
Student Information System (SIS) Operational
Vended Applications ? Operational
Cognos Reporting Operational
Marketplace Operational
Vended Applications ? Operational
Workday ? Operational
SUBS Awards ? Operational
Bear Bucks ? Operational
Back-end Processing (AutoSys) ? Operational
Confluence Operational
Archibus Operational
Mulesoft ? Operational
Clinical Operational
EPIC Operational
Vended Applications Operational
Clinical Websites Operational
Credit Card Systems ? Operational
Communications & Collaboration Operational
Email Operational
Office 365 Operational
Microsoft Teams Operational
Maestro mass communication system Operational
Zoom Operational
Box File Storage System ? Operational
WUSTL Connect ? Operational
Computing and Printing Operational
E-Fax Operational
PaperCut Printing Operational
WashU Cloud Storage Operational
Azure Hosted Infrastructure Operational
WashU IT Services / Cloud Computing ? Operational
Desktop Computing ? Operational
File Services Operational
IT Infrastructure Components ? Operational
JAMF Apple Device Management System ? Operational
IT Management Operational
Software Licensing Operational
ServiceNow ? Operational
Network & Connectivity Operational
Internet Operational
Internet 2 Operational
Phone Operational
VPN Operational
WiFi Operational
Washington University Research Network (WURN) Operational
Vendor Services (Spectrum, AT&T, etc.) ? Operational
Network Services ? Operational
Research Operational
Research Compute Operational
Storage Operational
Security Operational
Identity Management System (IDM Wustl Key) Operational
Spam Filter Operational
Duo Two-Factor Authentication ? Operational
Digital Guardian Operational
Teaching & Learning Operational
Canvas Operational
Learn@Work Operational
Kaltura ? Operational
Curriculum Management Applications ? Operational
EMS (Event Management System) ? Operational
University Websites Operational
WashU IT Hosted Websites Operational
Externally Hosted Websites Operational
BJC Devices and Services Operational
BJC Network Connectivity ? Operational
BJC Clinical Applications Operational
BJC Pharmacy POS Machines ? Operational
BJC Phone System Operational
BJC Handheld Supply Scanners (ATPAR) ? Operational
BJC Administrative Systems ? Operational
BJC Enterprise Client Virtualization (ECV) Operational
Cloud Services Operational
Google Operational
Engineering School Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 28, 2023

No incidents reported today.

Nov 27, 2023
Resolved - WashU IT Engineers have resolved the issue affecting Single Sign-On. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Nov 27, 18:39 CST
Investigating - WashU IT is investigating an issue with Single Sign-On not working. This is impacting multiple services including Workday and including the ability to log into VPN/Anyconnect. Additional details will be provided as the investigation continues.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Nov 27, 18:21 CST
Nov 26, 2023

No incidents reported.

Nov 25, 2023
Resolved - Olin Central Admin team has resolved the issue affecting olin.wustl.edu. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Nov 25, 00:54 CST
Investigating - WashU IT and Olin Business School Central Admin teams are investigating an issue with the olin.wustl.edu website being unavailable. Users trying to access the site are receiving an "internal server error" message. The servers appear to be functional, so the Olin Central Admin team will continue working on this as an application issue.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Nov 25, 00:02 CST
Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023
Resolved - This incident has been resolved.
Nov 22, 10:34 CST
Monitoring - WashU IT Engineers are monitoring the health of Data Center services following an unanticipated impact from a scheduled Network change. The issue has been resolved and we believe all services are working properly. Another scheduled change this evening will require a brief disruption to Data Center services.

Please call 314-933-3333 if you have any questions.

Oct 21, 18:06 CDT
Nov 21, 2023

No incidents reported.

Nov 20, 2023
Resolved - BJC IT has worked with their vendor to resolve this issue. All affected sites have had service restored. If you continue to experience further issues, please contact us at 314-933-3333.
Nov 20, 12:34 CST
Investigating - BJC IT is investigating issues with network and phone unavailability at multiple sites, including:
OFallon
Farmington
Swansea
Barnes Care St Peters
MAMVan

Teams are working to resolve the issue and have opened a support case with the vendor. Please call 314-933-3333 if you have any questions.

Nov 20, 12:11 CST
Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

No incidents reported.

Nov 16, 2023
Resolved - WashU IT Engineers have resolved the issue. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Nov 16, 10:23 CST
Update - We are continuing to monitor for any further issues.
Nov 6, 09:35 CST
Update - Engineers continue to monitor service health.

An additional fix has been implemented to fix the small number of users that were still experiencing issues.

Engineers will continue to work with Microsoft on root-cause analysis and prevention.

Nov 4, 11:22 CDT
Monitoring - Engineers continue to monitor service health.

A small number of users have reported additional issues. Engineers have escalated the case with Microsoft to assist in troubleshooting.

Nov 3, 20:52 CDT
Update - WashU IT is investigating reports from some users that Outlook will not connect or is giving error messages. The issue has been identified as a registry setting which was changing to an incorrect configuration. Technical teams have implemented a policy change to prevent any additional users from being affected by this issue. Instructions are also being sent to the Service Desk teams on how to resolve the issue for any users who had already been impacted. The major incident will remain open until this afternoon while we monitor for any additional reports.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Nov 3, 11:52 CDT
Update - WashU IT is investigating reports from some users that Outlook and/or Teams will not connect or are giving error messages. Technical teams have identified the root cause of the issue and are formulating a plan for a temporary fix. We will be reconvening at 9am on Friday morning to continue working. In the meantime, the Service Desk teams should continue offering Outlook Web Access as a workaround for users whose Outlook client will not connect. If there is additional impact or if the call volume increases unexpectedly on Friday morning, we will reopen the Major Incident call prior to 9am.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Nov 2, 22:08 CDT
Update - WashU IT is investigating reports from some users that Outlook and/or Teams will not connect or are giving error messages. Technical teams continue to troubleshoot these issues and meet periodically to share information. We will reconvene at 5:30pm to discuss the current status as well as to determine steps for Friday morning.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Nov 2, 16:25 CDT
Update - WashU IT is investigating reports from some users that Outlook and/or Teams will not connect or are giving error messages. Technical teams continue to troubleshoot these issues and have successfully reproduced the issue and gathered important technical details to assist the investigation.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Nov 2, 15:37 CDT
Update - WashU IT is investigating reports from some users that Outlook and/or Teams will not connect or are giving error messages. Technical teams continue to troubleshoot these issues but have not identified a root cause yet. Currently the investigation is centered around the possibility that a VPN connection is impacting connectivity.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Nov 2, 14:10 CDT
Update - WashU IT is investigating reports from some users that Outlook and/or Teams will not connect or are giving error messages. Technical teams continue to troubleshoot these issues but have not identified a root cause yet. Currently the investigation is centered around the possibility that a VPN connection is impacting connectivity.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Nov 2, 13:08 CDT
Update - WashU IT is investigating reports from some users that Outlook and/or Teams will not connect or are giving error messages. Technical teams are investigating these issues and are examining multiple possible root cause factors. A support case will be opened with Microsoft. Next update will be between Noon-12:30pm.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Nov 2, 10:38 CDT
Investigating - WashU IT is investigating reports from some users that Outlook and/or Teams will not connect or are giving error messages. Additional details will be provided as troubleshooting continues.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Nov 2, 09:40 CDT
Nov 15, 2023

No incidents reported.

Nov 14, 2023
Resolved - BJC technical teams have rebooted the affected equipment and have restored network and phone services. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Nov 14, 12:03 CST
Update - BJC technical teams are rebooting affected equipment and will provide another update at 10:30am.
Nov 14, 10:17 CST
Investigating - BJC technical teams are investigating network and phone issues at multiple sites. The issue appears to be similar to an event on 10/26 and is related to known issues with the environment, which are currently being addressed in conjunction with Cisco. Equipment is currently being rebooted to restore service. Impact to WashU users is minimal. The affected sites are listed below:

BJH - West
BJH - Central
BJH East
Southwest Tower
Irene Walter Johnson Building
Mallinckrodt Institute Of Radiology
Peters Building
Rand Johnson

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Nov 14, 10:15 CST