Resolved -
WashU IT Engineers have confirmed that Charter Spectrum restored service last night to the affected sites. If you continue to experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
May 13, 07:29 CDT
Update -
WashU IT is investigating an issue with internet and network connectivity at 5232 Oakland and 5200 Berthold Ave. Charter Spectrum repaired a damaged area of fiber line. However, additional damage was located and is still undergoing repairs. Additional updates will be posted here around 10am on Tuesday, or when the vendor restores service.
Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 12, 20:33 CDT
Update -
WashU IT is investigating an issue with internet and network connectivity at 5232 Oakland and 5200 Berthold Ave. Charter Spectrum has located an area of damage to their equipment and is working to dispatch repair technicians.
Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 12, 15:21 CDT
Update -
WashU IT is investigating an issue with internet and network connectivity at 5232 Oakland and 5200 Berthold Ave. Charter Spectrum has confirmed that they are experiencing a service outage affecting multiple customers. Hot spots have been activated in the affected locations to temporarily restore service.
Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 12, 12:12 CDT
Identified -
WashU IT is investigating an issue with internet and network connectivity at 5232 Oakland and 5200 Berthold Ave. Charter Spectrum has confirmed that they are experiencing a service outage affecting multiple customers.
Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 12, 10:54 CDT
Investigating -
WashU IT is investigating an issue with a Spectrum outage at 5232 Oakland and 5200 Berthold Ave.
Teams are working with the vendor to resolve the issue.
Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 12, 10:42 CDT