Washington University

All Systems Operational

About This Site

WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

Administrative & Enterprise Systems Operational

Alumni and Development Information System (ADIS) Operational

Research Management System (RMS) Operational

Student Information System (SIS) Operational

Vended Applications Operational

Cognos Reporting Operational

Marketplace Operational

Vended Applications Operational

Workday Operational

SUBS Awards Operational

Bear Bucks Operational

Back-end Processing (AutoSys) Operational

Confluence Operational

Archibus Operational

Mulesoft Operational

Clinical Operational

EPIC Operational

Vended Applications Operational

Clinical Websites Operational

Credit Card Systems Operational

Communications & Collaboration Operational

Email Operational

Office 365 Operational

Microsoft Teams Operational

Maestro mass communication system Operational

Zoom Operational

Box File Storage System Operational

WUSTL Connect Operational

Computing and Printing Operational

E-Fax Operational

PaperCut Printing Operational

WashU Cloud Storage Operational

Azure Hosted Infrastructure Operational

WashU IT Services / Cloud Computing Operational

Desktop Computing Operational

File Services Operational

IT Infrastructure Components Operational

JAMF Apple Device Management System Operational

IT Management Operational

Software Licensing Operational

ServiceNow Operational

Network & Connectivity Operational

Internet Operational

Internet 2 Operational

Phone Operational

VPN Operational

WiFi Operational

Washington University Research Network (WURN) Operational

Vendor Services (Spectrum, AT&T, etc.) Operational

Network Services Operational

Research Operational

Research Compute Operational

Storage Operational

Security Operational

Identity Management System (IDM Wustl Key) Operational

Spam Filter Operational

Duo Two-Factor Authentication Operational

Digital Guardian Operational

Teaching & Learning Operational

Canvas Operational

Learn@Work Operational

Kaltura Operational

Curriculum Management Applications Operational

EMS (Event Management System) Operational

University Websites Operational

WashU IT Hosted Websites Operational

Externally Hosted Websites Operational

BJC Devices and Services Operational

BJC Network Connectivity Operational

BJC Clinical Applications Operational

BJC Pharmacy POS Machines Operational

BJC Phone System Operational

BJC Handheld Supply Scanners (ATPAR) Operational

BJC Administrative Systems Operational

BJC Enterprise Client Virtualization (ECV) Operational

Cloud Services Operational

Google Operational

Engineering School Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 28, 2023

No incidents reported today.

Nov 27, 2023

Service Outage - High Severity: Single Sign-On Not Working

Resolved - WashU IT Engineers have resolved the issue affecting Single Sign-On. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Nov 27, 18:39 CST

Investigating - WashU IT is investigating an issue with Single Sign-On not working. This is impacting multiple services including Workday and including the ability to log into VPN/Anyconnect. Additional details will be provided as the investigation continues.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 27, 18:21 CST

Nov 26, 2023

No incidents reported.

Nov 25, 2023

Service Outage - Low Severity: Olin.wustl.edu Unavailable

Resolved - Olin Central Admin team has resolved the issue affecting olin.wustl.edu. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Nov 25, 00:54 CST

Investigating - WashU IT and Olin Business School Central Admin teams are investigating an issue with the olin.wustl.edu website being unavailable. Users trying to access the site are receiving an "internal server error" message. The servers appear to be functional, so the Olin Central Admin team will continue working on this as an application issue.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 25, 00:02 CST

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

Informational: West Campus Data Center Maintenance

Resolved - This incident has been resolved.
Nov 22, 10:34 CST

Monitoring - WashU IT Engineers are monitoring the health of Data Center services following an unanticipated impact from a scheduled Network change. The issue has been resolved and we believe all services are working properly. Another scheduled change this evening will require a brief disruption to Data Center services.

Please call 314-933-3333 if you have any questions.
Oct 21, 18:06 CDT

Nov 21, 2023

No incidents reported.

Nov 20, 2023

Service Outage (BJC) - High Severity: Network and Phones Unavailable @ Multiple BJC Sites

Resolved - BJC IT has worked with their vendor to resolve this issue. All affected sites have had service restored. If you continue to experience further issues, please contact us at 314-933-3333.
Nov 20, 12:34 CST

Investigating - BJC IT is investigating issues with network and phone unavailability at multiple sites, including:
OFallon
Farmington
Swansea
Barnes Care St Peters
MAMVan

Teams are working to resolve the issue and have opened a support case with the vendor. Please call 314-933-3333 if you have any questions.
Nov 20, 12:11 CST

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

No incidents reported.

Nov 16, 2023

Vendor Service Outage: Outlook Connectivity Issues

Resolved - WashU IT Engineers have resolved the issue. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Nov 16, 10:23 CST

Update - We are continuing to monitor for any further issues.
Nov 6, 09:35 CST

Update - Engineers continue to monitor service health.

An additional fix has been implemented to fix the small number of users that were still experiencing issues.

Engineers will continue to work with Microsoft on root-cause analysis and prevention.
Nov 4, 11:22 CDT

Monitoring - Engineers continue to monitor service health.

A small number of users have reported additional issues. Engineers have escalated the case with Microsoft to assist in troubleshooting.
Nov 3, 20:52 CDT

Update - WashU IT is investigating reports from some users that Outlook will not connect or is giving error messages. The issue has been identified as a registry setting which was changing to an incorrect configuration. Technical teams have implemented a policy change to prevent any additional users from being affected by this issue. Instructions are also being sent to the Service Desk teams on how to resolve the issue for any users who had already been impacted. The major incident will remain open until this afternoon while we monitor for any additional reports.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 3, 11:52 CDT

Update - WashU IT is investigating reports from some users that Outlook and/or Teams will not connect or are giving error messages. Technical teams have identified the root cause of the issue and are formulating a plan for a temporary fix. We will be reconvening at 9am on Friday morning to continue working. In the meantime, the Service Desk teams should continue offering Outlook Web Access as a workaround for users whose Outlook client will not connect. If there is additional impact or if the call volume increases unexpectedly on Friday morning, we will reopen the Major Incident call prior to 9am.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 2, 22:08 CDT

Update - WashU IT is investigating reports from some users that Outlook and/or Teams will not connect or are giving error messages. Technical teams continue to troubleshoot these issues and meet periodically to share information. We will reconvene at 5:30pm to discuss the current status as well as to determine steps for Friday morning.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 2, 16:25 CDT

Update - WashU IT is investigating reports from some users that Outlook and/or Teams will not connect or are giving error messages. Technical teams continue to troubleshoot these issues and have successfully reproduced the issue and gathered important technical details to assist the investigation.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 2, 15:37 CDT

Update - WashU IT is investigating reports from some users that Outlook and/or Teams will not connect or are giving error messages. Technical teams continue to troubleshoot these issues but have not identified a root cause yet. Currently the investigation is centered around the possibility that a VPN connection is impacting connectivity.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 2, 14:10 CDT

Update - WashU IT is investigating reports from some users that Outlook and/or Teams will not connect or are giving error messages. Technical teams continue to troubleshoot these issues but have not identified a root cause yet. Currently the investigation is centered around the possibility that a VPN connection is impacting connectivity.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 2, 13:08 CDT

Update - WashU IT is investigating reports from some users that Outlook and/or Teams will not connect or are giving error messages. Technical teams are investigating these issues and are examining multiple possible root cause factors. A support case will be opened with Microsoft. Next update will be between Noon-12:30pm.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 2, 10:38 CDT

Investigating - WashU IT is investigating reports from some users that Outlook and/or Teams will not connect or are giving error messages. Additional details will be provided as troubleshooting continues.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 2, 09:40 CDT

Nov 15, 2023

No incidents reported.

Nov 14, 2023

Service Outage (BJC):

Resolved - BJC technical teams have rebooted the affected equipment and have restored network and phone services. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Nov 14, 12:03 CST

Update - BJC technical teams are rebooting affected equipment and will provide another update at 10:30am.
Nov 14, 10:17 CST

Investigating - BJC technical teams are investigating network and phone issues at multiple sites. The issue appears to be similar to an event on 10/26 and is related to known issues with the environment, which are currently being addressed in conjunction with Cisco. Equipment is currently being rebooted to restore service. Impact to WashU users is minimal. The affected sites are listed below:

BJH - West
BJH - Central
BJH East
Southwest Tower
Irene Walter Johnson Building
Mallinckrodt Institute Of Radiology
Peters Building
Rand Johnson

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 14, 10:15 CST