Investigating - RIS is investigating an issue with slow performance on the RIS Compute Service. The service is working but running slower than expected.

Teams are working with IBM to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 16, 11:03 CDT

About This Site

WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

Administrative & Enterprise Systems Operational
90 days ago
100.0 % uptime
Today
Administrative Information System (AIS) Operational
Alumni and Development Information System (ADIS) Operational
Human Resources Management System (HRMS) Operational
Research Management System (RMS) Operational
Student Information System (SIS) Operational
Vended Applications ? Operational
Cognos Reporting Operational
Marketplace Operational
Vended Applications (Inc. LAMPS) ? Operational
Workday ? Operational
90 days ago
100.0 % uptime
Today
SUBS Awards ? Operational
90 days ago
100.0 % uptime
Today
Clinical Operational
Enterprise Client Virtualization (ECV) Operational
EPIC Operational
Follow Me Desktop (FMD) Operational
Vended Applications Operational
Clinical Remote Access Operational
Clinical Websites Operational
Communications & Collaboration Operational
Email Operational
Office 365 Operational
Skype / Teams Operational
Maestro mass communication system Operational
Zoom Operational
Box File Storage System ? Operational
Computing and Printing Operational
E-Fax Operational
PaperCut Printing Operational
WashU Cloud Storage Operational
Azure Hosted Infrastructure Operational
WashU IT Private Cloud Computing ? Operational
IT Infrastructure Components ? Operational
JAMF Apple Device Management System ? Operational
File Services Operational
IT Management Operational
Software Licensing Operational
Network & Connectivity Operational
90 days ago
99.81 % uptime
Today
Internet Operational
Internet 2 Operational
Phone Operational
VPN Operational
WIFI Operational
Washington University Research Network (WURN) Operational
Vendor Services (Spectrum, AT&T, etc.) ? Operational
Network Services ? Operational
90 days ago
99.81 % uptime
Today
Research Degraded Performance
Compute Degraded Performance
Storage Operational
Security Operational
Identity Management System (IDM Wustl Key) Operational
Spam Filter Operational
Duo Two-Factor Authentication ? Operational
Teaching & Learning Operational
Canvas Operational
Learn@Work Operational
Kaltura ? Operational
Curriculum Management Applications ? Operational
EMS (Event Management System) ? Operational
University Websites Operational
WashU IT Hosted Websites Operational
Externally Hosted Websites Operational
BJC Devices and Services Operational
BJC Network Connectivity ? Operational
BJC Clinical Applications Operational
Pharmacy POS Machines ? Operational
BJC Phone System Operational
BJC Handheld Supply Scanners (ATPAR) ? Operational
Cloud Services Operational
Google Operational
Engineering School Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 27, 2021

No incidents reported today.

Sep 26, 2021
Resolved - WashU IT Engineers detected and resolved an issue affecting the Wustl 2.0 wifi network, similar to the outage on 9/19. A server was rebooted and service was restored. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Sep 26, 18:17 CDT
Sep 25, 2021

No incidents reported.

Sep 24, 2021

No incidents reported.

Sep 23, 2021
Resolved - WashU IT and WUSM ITSS worked with the CC processing vendor, Trust Commerce, and confirmed that the issue was on the vendor's service platform. Some users may need to restart Epic/Trust Commerce agent or reboot in order to start processing credit card transactions again. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Sep 23, 16:42 CDT
Identified - WashU IT is investigating an issue with credit card transactions not processing at multiple remote locations. Troubleshooting has not revealed any configuration or technical issues in our environment. Technical teams engaged the credit card processing vendor, TrustCommerce, and they have now identified a service outage on their end.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 23, 15:22 CDT
Investigating - WashU IT is investigating an issue with credit card transactions not processing at multiple remote locations.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 23, 13:51 CDT
Completed - The scheduled maintenance has been completed.
Sep 23, 07:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 05:00 CDT
Scheduled - Washington University Information Technology will replace a network device servicing the 1st floor of the North Medical Building on September 23, which will cause the Network, Phone, WashU WiFi, and remote access to devices located on the 1st floor of the North Medical Building to be unavailable on September 23, between 5:00 and 7:00am.
Sep 22, 12:11 CDT
Sep 22, 2021

No incidents reported.

Sep 21, 2021
Resolved - WashU IT Engineers have resolved the issue affecting the SUBS Award system. Users are now able to log in successfully. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Sep 21, 15:32 CDT
Update - Washington University IT has identified the root cause of the SUBS Award login issues. Technical teams are still testing a fix prior to deploying it into Production.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 21, 15:06 CDT
Identified - Washington University IT has identified the probably root cause of the SUBS Award login issues. Technical teams are testing a possible fix in the test environment.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 21, 13:28 CDT
Investigating - WashU IT is investigating an issue with the Subs Awards application intermittently not allowing people to log in. This application is designed for producing agreements with collaborators under a research grant. This outage is impacting Research work, and Subs contractors for Research Grants are not able to go through the process to be paid for their work.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 21, 12:20 CDT
Sep 20, 2021
Resolved - WashU IT Engineers have resolved the issues affecting printing. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Sep 20, 16:22 CDT
Update - Washington University IT has remediated approx half of affected servers.

Engineers are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 20, 14:17 CDT
Identified - Washington University IT has identified an issue with degraded printing for some users.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 20, 11:31 CDT
Investigating - WashU IT is investigating an issue with printing on the Medical Campus. Some users are unable to print, or add new printers.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 20, 10:46 CDT
Sep 19, 2021
Resolved - WashU IT Engineers have resolved the issues affecting WiFi network connectivity with the wustl-encrypted and wustl 2.0 networks. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Sep 19, 18:21 CDT
Investigating - WashU IT is receiving reports that users at multiple locations are having difficulty connecting to the wustl-encrypted and wustl 2.0 wifi networks. They are able to connect to eduroam or the guest wifi network. Technical teams are investigating the issue.

Locations impacted include:
Steinberg
The Loft
Wrighton Hall
McMillian

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 19, 16:45 CDT
Sep 18, 2021

No incidents reported.

Sep 17, 2021
Resolved - WashU Technical teams investigated the reported VPN issues and did not find any internal technical issues. We believe that there were intermittent connectivity issues for remote Charter Spectrum users as a result of planned maintenance on the Spectrum servers. Services have been restored, and technical teams will review the sequence of events to determine if any preventative steps are required for future Charter planned maintenance. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Sep 17, 02:48 CDT
Investigating - WashU IT is investigating an issue with Network and VPN connectivity not working. Additional details will be provided when they become available.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 17, 01:42 CDT
Sep 16, 2021

Unresolved incident: Service Degraded: RIS Compute.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021
Resolved - WashU IT Engineers have resolved the issue with SISDOCS search. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Sep 13, 20:14 CDT
Investigating - WashU IT is investigating an issue with SISDocs. Searches are failing (for students who were loaded in Spring of this year) but searches for older students' documents are working fine

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 13, 17:38 CDT
Resolved - BJC IT Engineers have resolved the issue with data flows into EPIC. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Sep 13, 16:48 CDT
Investigating - BJC IT is investigating reports of an issue with data flows into EPIC.

Please call 314-933-3333 if you have any questions. We appreciate your patience as BJC works to restore service.
Sep 13, 16:09 CDT
Resolved - The vendor has resolved the Grub Issue If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Sep 13, 16:08 CDT
Investigating - WashU IT is aware of an issue with GrubHub being unable to process BearBucks. GrubHub kiosks and app are unable to process BearBucks.

GrubHub is working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as GrubHub works to restore service.
Sep 2, 10:26 CDT