All Systems Operational

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WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

Administrative & Enterprise Systems Operational
Alumni and Development Information System (ADIS) Operational
Research Management System (RMS) Operational
Student Information System (SIS) Operational
Vended Applications ? Operational
Cognos Reporting Operational
Marketplace Operational
Vended Applications ? Operational
Workday ? Operational
SUBS Awards ? Operational
Bear Bucks ? Operational
Back-end Processing (AutoSys) ? Operational
Confluence Operational
Archibus Operational
Mulesoft ? Operational
Clinical Operational
EPIC Operational
Vended Applications Operational
Clinical Websites Operational
Credit Card Systems ? Operational
Communications & Collaboration Operational
Email Operational
Office 365 Operational
Microsoft Teams Operational
Maestro mass communication system Operational
Zoom Operational
Box File Storage System ? Operational
WUSTL Connect ? Operational
Computing and Printing Operational
E-Fax Operational
PaperCut Printing Operational
WashU Cloud Storage Operational
Azure Hosted Infrastructure Operational
WashU IT Services / Cloud Computing ? Operational
Desktop Computing ? Operational
File Services Operational
IT Infrastructure Components ? Operational
JAMF Apple Device Management System ? Operational
IT Management Operational
Software Licensing Operational
ServiceNow ? Operational
Network & Connectivity Operational
Internet Operational
Internet 2 Operational
Phone Operational
VPN Operational
WiFi Operational
Washington University Research Network (WURN) Operational
Vendor Services (Spectrum, AT&T, etc.) ? Operational
Network Services ? Operational
Research Operational
Research Compute Operational
Storage Operational
Security Operational
Identity Management System (IDM Wustl Key) Operational
Spam Filter Operational
Duo Two-Factor Authentication ? Operational
Digital Guardian Operational
Teaching & Learning Operational
Canvas Operational
Learn@Work Operational
Kaltura ? Operational
Curriculum Management Applications ? Operational
EMS (Event Management System) ? Operational
University Websites Operational
WashU IT Hosted Websites Operational
Externally Hosted Websites Operational
BJC Devices and Services Operational
BJC Network Connectivity ? Operational
BJC Clinical Applications Operational
BJC Pharmacy POS Machines ? Operational
BJC Phone System Operational
BJC Handheld Supply Scanners (ATPAR) ? Operational
BJC Administrative Systems ? Operational
BJC Enterprise Client Virtualization (ECV) Operational
Cloud Services Operational
Google Operational
Engineering School Operational
Vendor Service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 28, 2024

No incidents reported today.

Mar 27, 2024

No incidents reported.

Mar 26, 2024
Resolved - Atlassian has resolved the issues with Confluence Cloud.

If you continue to experience further issues, please contact us at 314-933-3333.

Mar 26, 12:10 CDT
Update - Services appear to be recovering for some users, and appear to be slow for others.

The vendor still has not identified root cause and is still working to resolve the issue.

Mar 26, 10:28 CDT
Investigating - WashU IT is aware of an outage of the vended Confluence Cloud platform. Atlassian is aware of the issue and working to resolve it.
Mar 26, 08:51 CDT
Resolved - Microsoft has resolved the issues affecting the Legacy Outlook client for Macs. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Mar 26, 08:46 CDT
Update - Microsoft is aware of an issue affecting Exchange Online (Email) access for Legacy Outlook for Mac for many of their customers. Microsoft has finished internal testing of an additional fix for this issue. They expect to begin deploying the fix to their infrastructure by the time they send their next update on Monday, 3/25 around 2:30pm.

Please call 314-933-3333 if you have any questions. We appreciate your patience during this Incident.

Mar 23, 14:22 CDT
Update - Microsoft is aware of an issue affecting Exchange Online (Email) access for Legacy Outlook for Mac for many of their customers. Microsoft has identified additional factors causing the issue from what they previously knew about. Due to this complication, Microsoft has to go back and develop an additional fix to deploy out through their environment. They expect to have the next status update around 1pm on Saturday 3/23.

Please call 314-933-3333 if you have any questions. We appreciate your patience during this Incident.

Mar 22, 17:27 CDT
Update - Microsoft is aware of an issue affecting Exchange Online (Email) access for Legacy Outlook for Mac for many of their customers. Microsoft is in the process of deploying a fix to resolve the issue. Per the latest update from Microsoft, they currently expect the issue to be resolved by 5pm on Friday, 3/22.

Please call 314-933-3333 if you have any questions. We appreciate your patience during this Incident.

Mar 22, 00:03 CDT
Identified - Microsoft is aware of an issue affecting Exchange Online (Email) access for Legacy Outlook for Mac for many of their customers. Microsoft is in the process of deploying a fix to resolve the issue.

Users may be unable to connect to Exchange Online, resulting in inbound and outbound email not delivering.

Users may access Outlook Web Access as a workaround via https://outlook.office.com/owa/?realm=wustl.edu.

Mar 21, 14:21 CDT
Mar 25, 2024
Resolved - WashU IT Engineers have resolved the issue affecting eFax sending to Box storage. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Mar 25, 12:35 CDT
Investigating - WashU IT is investigating an issue with the connection between our eFax servers and the Box storage FTP site. Users attempting to fax documents to upload to Box may experience delays before the files are accessible in their Box folders. Technical teams are working to implement a possible fix and expect to have an update around 12:30pm.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Mar 25, 10:15 CDT
Mar 24, 2024

No incidents reported.

Mar 23, 2024
Mar 22, 2024
Mar 21, 2024
Mar 20, 2024
Resolved - WashU IT Engineers identified an issue affecting network connectivity for some servers. While a technician was installing a damaged component in a router, some network equipment was inadvertently rebooted. After restoring a configuration change from before the reboot, all affected servers appear to be back online and working normally. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Mar 20, 16:27 CDT
Mar 19, 2024

No incidents reported.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024
Resolved - Microsoft has resolved the issue which only affected a small number of users.
Mar 15, 14:05 CDT
Monitoring - Microsoft has informed WashU that they are currently experiencing an issue in which some users' sent email messages are delayed by two hours or are rejected in Exchange Online.

Microsoft is working to isolate the root cause and determine their next steps.

Mar 14, 09:46 CDT
Mar 14, 2024