Washington University

All Systems Operational

About This Site

WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

Administrative & Enterprise Systems Operational

Alumni and Development Information System (ADIS) Operational

Research Management System (RMS) Operational

Student Information System (SIS) Operational

Vended Applications Operational

Cognos Reporting Operational

Marketplace Operational

Vended Applications (Inc. LAMPS) Operational

Workday Operational

SUBS Awards Operational

Bear Bucks Operational

Back-end Processing (AutoSys) Operational

Confluence Operational

Archibus Operational

Mulesoft Operational

Clinical Operational

EPIC Operational

Vended Applications Operational

Clinical Websites Operational

Credit Card Systems Operational

Communications & Collaboration Operational

Email Operational

Office 365 Operational

Microsoft Teams Operational

Maestro mass communication system Operational

Zoom Operational

Box File Storage System Operational

WUSTL Connect Operational

Computing and Printing Operational

E-Fax Operational

PaperCut Printing Operational

WashU Cloud Storage Operational

Azure Hosted Infrastructure Operational

WashU IT Services / Cloud Computing Operational

Desktop Computing Operational

File Services Operational

IT Infrastructure Components Operational

JAMF Apple Device Management System Operational

IT Management Operational

Software Licensing Operational

ServiceNow Operational

Network & Connectivity Operational

Internet Operational

Internet 2 Operational

Phone Operational

VPN Operational

WiFi Operational

Washington University Research Network (WURN) Operational

Vendor Services (Spectrum, AT&T, etc.) Operational

Network Services Operational

Research Operational

Research Compute Operational

Storage Operational

Security Operational

Identity Management System (IDM Wustl Key) Operational

Spam Filter Operational

Duo Two-Factor Authentication Operational

Digital Guardian Operational

Teaching & Learning Operational

Canvas Operational

Learn@Work Operational

Kaltura Operational

Curriculum Management Applications Operational

EMS (Event Management System) Operational

University Websites Operational

WashU IT Hosted Websites Operational

Externally Hosted Websites Operational

BJC Devices and Services Operational

BJC Network Connectivity Operational

BJC Clinical Applications Operational

BJC Pharmacy POS Machines Operational

BJC Phone System Operational

BJC Handheld Supply Scanners (ATPAR) Operational

BJC Administrative Systems Operational

BJC Enterprise Client Virtualization (ECV) Operational

Cloud Services Operational

Google Operational

Engineering School Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Rosedale / North Campus Data Center Network Maintenance Jun 10, 2023 09:00-17:00 CDT

WashU IT will replace several network appliances which service the Rosedale/North Campus Data Center on Saturday, June 10, between 9:00am and 5:00pm.

Some customers will experience a brief network interruption during the maintenance and these customers have been contacted individually by the Network Engineering Team.

CHG0045863.
Posted on May 26, 2023 - 15:07 CDT

Past Incidents

Jun 9, 2023

No incidents reported today.

Jun 8, 2023

No incidents reported.

Jun 7, 2023

No incidents reported.

Jun 6, 2023

Network Maintenance at Dardick House

Completed - The scheduled maintenance has been completed.
Jun 6, 08:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 06:00 CDT

Scheduled - WashU IT will upgrade network appliances which service Dardick House on June 6, between 6:00am and 8:00am.

The below services will be unavailable for approximately 15 minutes during the maintenance window.
- Wired Network
- VoIP Phones (desk phones, blue lights, and elevator phones)
- WashU WiFi
- Remote access to devices located in the impacted location(s)
- BearBucks transactions

CHG0045859
May 26, 14:57 CDT

Jun 5, 2023

Vendor Service Degradation: Microsoft 365 Services

Resolved - Microsoft Engineers have resolved the issues with Microsoft 365 services. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jun 5, 20:28 CDT

Investigating - WashU IT is aware of a global vendor issue with Microsoft 365 services. Users may see slow performance or degradation on Outlook, Teams, Sharepoint, OneDrive, and Office 365.

Microsoft is working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience.
Jun 5, 18:30 CDT

Jun 4, 2023

Cogent Internet Routing Change

Completed - The scheduled maintenance has been completed.
Jun 4, 14:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 10:00 CDT

Scheduled - WashU IT be changing the routing of our Cogent internet connection on June 4, between 10:00am and 2:00pm, to improve the geographic distribution of our internet routing by shifting Cogent internet traffic through Ashburn Virginia.

Customers may experience a very brief, less than one (1) minute, interruption during the maintenance window if they are actively utilizing our Cogent connection.

Note: Our Charter/Spectrum and Lumen connections are not impacted by this change.

CHG0045904.
May 26, 15:08 CDT

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

ArcGIS Server Maintenance

Completed - The scheduled maintenance has been completed.
Jun 1, 22:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 17:00 CDT

Scheduled - WashU IT will perform ArcGIS server application updates on June 1, between 5:00pm and 7:00pm.

Users will have access the online public maps and be able to utilize ArcMap to access GIS data if needed. However, the portal web maps and collector/field maps on mobile devices will be unavailable during the maintenance window.

Please ensure you are signed out of any associated applications and have saved any working projects prior to 5:00pm on June 1.

CHG0045901
May 26, 15:05 CDT

Service Outage (Vendor) - High Severity: Box Service Degradation

Resolved - WashU IT has received confirmation from Box Support that the service degradation has been resolved. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jun 1, 14:56 CDT

Investigating - WashU IT has received notification from Box Support indicating that they are experiencing a service degradation. Users may experience delays or error messages when logging into Box or trying to access files.

Please call 314-933-3333 if you have any questions.
Jun 1, 14:40 CDT

Network Maintenance at Dardick House

Completed - The scheduled maintenance has been completed.
Jun 1, 08:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 06:00 CDT

Scheduled - WashU IT will upgrade network appliances which service Dardick House on June 1, between 6:00am and 8:00am.

The below services will be unavailable for approximately 15 minutes during the maintenance window.
- Wired Network
- VoIP Phones (desk phones, blue lights, and elevator phones)
- WashU WiFi
- Remote access to devices located in the impacted location(s)
- BearBucks transactions

CHG0045860
May 26, 14:57 CDT

Software Center Maintenance

Completed - The scheduled maintenance has been completed.
Jun 1, 00:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 17:30 CDT

Scheduled - Software Center, the service on WashU managed Windows computers which allows you to download software and updates, will be unavailable on Windows computers on May 31, between 5:30pm and Midnight, due to service maintenance.

Please plan your software download needs accordingly.

CHG0045898.
May 26, 15:04 CDT

May 31, 2023

Service Outage Detected and Restored: CyberArk

Resolved - WashU IT Engineers detected and resolved an issue with CyberArk. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
May 31, 21:00 CDT

May 30, 2023

Printing/Papercut Security Maintenance

Completed - The scheduled maintenance has been completed.
May 30, 18:15 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 18:00 CDT

Scheduled - WashU IT will perform security maintenance on the PaperCut system through which Students, Faculty, and Staff print on May 30, between 6:00pm and 6:15pm.

This maintenance will cause printing, scanning, and copying on PaperCut devices to be unavailable for approximately 15 minutes during the maintenance window. Plan your print needs accordingly

The May 30 PaperCut maintenance will also extend the time print jobs remain in the
queue to be released at a PaperCut print station from 36 hours to 3 days (72 hours).
Please plan your printing needs accordingly.

Note: This will NOT affect the ability to print from within EPIC.

CHG0045918
May 26, 15:01 CDT

Network Maintenance at Wheeler Residence Hall

Completed - The scheduled maintenance has been completed.
May 30, 16:52 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 14:53 CDT

Scheduled - WashU IT will upgrade network appliances which service Wheeler Residence Hall on May 30, between 6:00am and 8:00am.

The below services will be unavailable for approximately 15 minutes during the maintenance window.
- Wired Network
- VoIP Phones (desk phones, blue lights, and elevator phones)
- WashU WiFi
- Remote access to devices located in the impacted location(s)
- BearBucks transactions

CHG0045858
May 26, 14:56 CDT

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.