All Systems Operational

About This Site

WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

Administrative & Enterprise Systems Operational
Administrative Information System (AIS) Operational
Alumni and Development Information System (ADIS) Operational
Human Resources Management System (HRMS) Operational
Research Management System (RMS) Operational
Student Information System (SIS) Operational
Vended Applications ? Operational
Cognos Reporting Operational
Marketplace Operational
Vended Applications (Inc. LAMPS) ? Operational
Clinical Operational
Enterprise Client Virtualization (ECV) Operational
EPIC Operational
Follow Me Desktop (FMD) Operational
Vended Applications Operational
Clinical Remote Access Operational
Clinical Websites Operational
Communications & Collaboration Operational
Email Operational
Office 365 Operational
Skype / Teams Operational
Maestro mass communication system Operational
Zoom Operational
Box File Storage System ? Operational
Computing and Printing Operational
E-Fax Operational
PaperCut Printing Operational
WashU Cloud Storage Operational
Azure Hosted Infrastructure Operational
WashU IT Private Cloud Computing ? Operational
IT Infrastructure Components ? Operational
JAMF Apple Device Management System ? Operational
File Services Operational
IT Management Operational
Software Licensing Operational
Network & Connectivity Operational
Internet Operational
Internet 2 Operational
Phone Operational
VPN Operational
WIFI Operational
Washington University Research Network (WURN) Operational
Vendor Services (Spectrum, AT&T, etc.) ? Operational
Research Operational
Compute Operational
Storage Operational
Security Operational
Identity Management System (IDM Wustl Key) Operational
Spam Filter Operational
Duo Two-Factor Authentication ? Operational
Teaching & Learning Operational
Canvas Operational
Learn@Work Operational
Kaltura ? Operational
Curriculum Management Applications ? Operational
EMS (Event Management System) ? Operational
University Websites Operational
WashU IT Hosted Websites Operational
BJC Devices and Services Operational
BJC Network Connectivity ? Operational
BJC Clinical Applications Operational
Pharmacy POS Machines ? Operational
BJC Phone System Operational
BJC Handheld Supply Scanners (ATPAR) ? Operational
Cloud Services Operational
Google Operational
Engineering School Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 21, 2021

No incidents reported today.

Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021
Resolved - Zoom Support has confirmed that the issues affecting starting and joining meetings have been resolved. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jun 9, 16:57 CDT
Monitoring - Zoom Support has identified the issue affecting starting and joining meetings. A fix is in place and they are monitoring their environment to ensure stability. If you continue to experience further issues, please contact us at 314-933-3333.
Jun 9, 14:37 CDT
Investigating - Zoom Support is investigating an issue affecting the ability to start or join Zoom meetings.

Please call 314-933-3333 if you have any questions.
Jun 9, 11:28 CDT
Jun 8, 2021
Resolved - WashU IT Engineers have resolved the issue with AIS invoices. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jun 8, 18:08 CDT
Monitoring - WashU IT has introduced a possible fix for the AIS Invoice issue by performing a database failover. Backlog processing has started and teams are continuing to monitoring the service. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jun 8, 17:59 CDT
Update - WashU IT is investigating an issue with AIS (Administrative Information System) where a small number of new invoices are not synced from yesterday (6/7). AIS functionality should be unaffected otherwise.

Technical teams are scheduling an emergency database failover for around 5pm. This will force the SQL service to restart and is anticipated to resolve the root problem, although there may be some additional delays as the backlog of AP documents is processed.

The next update is anticipated to be around 6pm.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jun 8, 16:28 CDT
Update - WashU IT is investigating an issue with AIS (Administrative Information System) where a small number of new invoices are not synced from yesterday (6/7). AIS functionality should be unaffected otherwise. Technical teams are still working to identify root cause.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jun 8, 15:43 CDT
Investigating - WashU IT is investigating an issue with AIS (Administrative Information System) where a small number of new invoices are not synced from yesterday (6/7). AIS functionality should be unaffected otherwise.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jun 8, 14:59 CDT
Completed - The scheduled maintenance has been completed.
Jun 8, 05:10 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 05:00 CDT
Scheduled - Washington University Information Technology will replace optics on the router servicing Internet 2, the Inter University Gigapop Internet, which will cause Internet 2 to be unavailable for approximately 2 minutes on June 8, between 5:00 and 5:10am

CHG0035955
Jun 2, 09:51 CDT
Jun 7, 2021

No incidents reported.