All Systems Operational

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WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

Administrative & Enterprise Systems Operational
Alumni and Development Information System (ADIS) Operational
Research Management System (RMS) Operational
Student Information System (SIS) Operational
Vended Applications ? Operational
Cognos Reporting Operational
Marketplace Operational
Vended Applications (Inc. LAMPS) ? Operational
Workday ? Operational
SUBS Awards ? Operational
Bear Bucks ? Operational
Back-end Processing (AutoSys) ? Operational
Confluence Operational
Archibus Operational
Mulesoft ? Operational
Clinical Operational
EPIC Operational
Vended Applications Operational
Clinical Websites Operational
Credit Card Systems ? Operational
Communications & Collaboration Operational
Email Operational
Office 365 Operational
Microsoft Teams Operational
Maestro mass communication system Operational
Zoom Operational
Box File Storage System ? Operational
WUSTL Connect ? Operational
Computing and Printing Operational
E-Fax Operational
PaperCut Printing Operational
WashU Cloud Storage Operational
Azure Hosted Infrastructure Operational
WashU IT Services / Cloud Computing ? Operational
Desktop Computing ? Operational
File Services Operational
IT Infrastructure Components ? Operational
JAMF Apple Device Management System ? Operational
IT Management Operational
Software Licensing Operational
ServiceNow ? Operational
Network & Connectivity Operational
Internet Operational
Internet 2 Operational
Phone Operational
VPN Operational
WiFi Operational
Washington University Research Network (WURN) Operational
Vendor Services (Spectrum, AT&T, etc.) ? Operational
Network Services ? Operational
Research Operational
Research Compute Operational
Storage Operational
Security Operational
Identity Management System (IDM Wustl Key) Operational
Spam Filter Operational
Duo Two-Factor Authentication ? Operational
Digital Guardian Operational
Teaching & Learning Operational
Canvas Operational
Learn@Work Operational
Kaltura ? Operational
Curriculum Management Applications ? Operational
EMS (Event Management System) ? Operational
University Websites Operational
WashU IT Hosted Websites Operational
Externally Hosted Websites Operational
BJC Devices and Services Operational
BJC Network Connectivity ? Operational
BJC Clinical Applications Operational
BJC Pharmacy POS Machines ? Operational
BJC Phone System Operational
BJC Handheld Supply Scanners (ATPAR) ? Operational
BJC Administrative Systems ? Operational
BJC Enterprise Client Virtualization (ECV) Operational
Cloud Services Operational
Google Operational
Engineering School Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
WashU IT will replace several network appliances which service the Rosedale/North Campus Data Center on Saturday, June 10, between 9:00am and 5:00pm.

Some customers will experience a brief network interruption during the maintenance and these customers have been contacted individually by the Network Engineering Team.

CHG0045863.

Posted on May 26, 2023 - 15:07 CDT
Past Incidents
Jun 9, 2023

No incidents reported today.

Jun 8, 2023

No incidents reported.

Jun 7, 2023

No incidents reported.

Jun 6, 2023
Completed - The scheduled maintenance has been completed.
Jun 6, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 06:00 CDT
Scheduled - WashU IT will upgrade network appliances which service Dardick House on June 6, between 6:00am and 8:00am.

The below services will be unavailable for approximately 15 minutes during the maintenance window.
- Wired Network
- VoIP Phones (desk phones, blue lights, and elevator phones)
- WashU WiFi
- Remote access to devices located in the impacted location(s)
- BearBucks transactions

CHG0045859

May 26, 14:57 CDT
Jun 5, 2023
Resolved - Microsoft Engineers have resolved the issues with Microsoft 365 services. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Jun 5, 20:28 CDT
Investigating - WashU IT is aware of a global vendor issue with Microsoft 365 services. Users may see slow performance or degradation on Outlook, Teams, Sharepoint, OneDrive, and Office 365.

Microsoft is working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience.

Jun 5, 18:30 CDT
Jun 4, 2023
Completed - The scheduled maintenance has been completed.
Jun 4, 14:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 10:00 CDT
Scheduled - WashU IT be changing the routing of our Cogent internet connection on June 4, between 10:00am and 2:00pm, to improve the geographic distribution of our internet routing by shifting Cogent internet traffic through Ashburn Virginia.

Customers may experience a very brief, less than one (1) minute, interruption during the maintenance window if they are actively utilizing our Cogent connection.

Note: Our Charter/Spectrum and Lumen connections are not impacted by this change.

CHG0045904.

May 26, 15:08 CDT
Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023
Completed - The scheduled maintenance has been completed.
Jun 1, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 17:00 CDT
Scheduled - WashU IT will perform ArcGIS server application updates on June 1, between 5:00pm and 7:00pm.

Users will have access the online public maps and be able to utilize ArcMap to access GIS data if needed. However, the portal web maps and collector/field maps on mobile devices will be unavailable during the maintenance window.

Please ensure you are signed out of any associated applications and have saved any working projects prior to 5:00pm on June 1.

CHG0045901

May 26, 15:05 CDT
Resolved - WashU IT has received confirmation from Box Support that the service degradation has been resolved. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Jun 1, 14:56 CDT
Investigating - WashU IT has received notification from Box Support indicating that they are experiencing a service degradation. Users may experience delays or error messages when logging into Box or trying to access files.

Please call 314-933-3333 if you have any questions.

Jun 1, 14:40 CDT
Completed - The scheduled maintenance has been completed.
Jun 1, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 06:00 CDT
Scheduled - WashU IT will upgrade network appliances which service Dardick House on June 1, between 6:00am and 8:00am.

The below services will be unavailable for approximately 15 minutes during the maintenance window.
- Wired Network
- VoIP Phones (desk phones, blue lights, and elevator phones)
- WashU WiFi
- Remote access to devices located in the impacted location(s)
- BearBucks transactions

CHG0045860

May 26, 14:57 CDT
Completed - The scheduled maintenance has been completed.
Jun 1, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 17:30 CDT
Scheduled - Software Center, the service on WashU managed Windows computers which allows you to download software and updates, will be unavailable on Windows computers on May 31, between 5:30pm and Midnight, due to service maintenance.

Please plan your software download needs accordingly.

CHG0045898.

May 26, 15:04 CDT
May 31, 2023
Resolved - WashU IT Engineers detected and resolved an issue with CyberArk. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

May 31, 21:00 CDT
May 30, 2023
Completed - The scheduled maintenance has been completed.
May 30, 18:15 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 18:00 CDT
Scheduled - WashU IT will perform security maintenance on the PaperCut system through which Students, Faculty, and Staff print on May 30, between 6:00pm and 6:15pm.

This maintenance will cause printing, scanning, and copying on PaperCut devices to be unavailable for approximately 15 minutes during the maintenance window. Plan your print needs accordingly

The May 30 PaperCut maintenance will also extend the time print jobs remain in the
queue to be released at a PaperCut print station from 36 hours to 3 days (72 hours).
Please plan your printing needs accordingly.

Note: This will NOT affect the ability to print from within EPIC.

CHG0045918

May 26, 15:01 CDT
Completed - The scheduled maintenance has been completed.
May 30, 16:52 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 14:53 CDT
Scheduled - WashU IT will upgrade network appliances which service Wheeler Residence Hall on May 30, between 6:00am and 8:00am.

The below services will be unavailable for approximately 15 minutes during the maintenance window.
- Wired Network
- VoIP Phones (desk phones, blue lights, and elevator phones)
- WashU WiFi
- Remote access to devices located in the impacted location(s)
- BearBucks transactions

CHG0045858

May 26, 14:56 CDT
May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.