Service Outage (Vendor) - Low Severity: Service Now Reports
Update - WashU IT is investigating an issue with Service Now Reports and Dashboards. Technical teams are working with the vendor to resolve the issue. As a temporary workaround, using "is" or "is one of" rather than "starts with" or "contains" operators is a workaround for affected reports.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 15, 2025 - 11:48 CDT
Investigating - WashU IT is investigating an issue with Service Now Reports and Dashboards. Due to an unscheduled vendor security update on 5/12, certain fields are currently not working properly in our Service Now reports (and as a result, in our dashboards). A support case has been opened with the vendor to request assistance. Additional updates will be posted on Thursday 5/15 ~10am or when the issue has been resolved.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 14, 2025 - 16:36 CDT

About This Site

WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

Administrative & Enterprise Systems Operational
Alumni and Development Information System (ADIS) Operational
Research Management System (RMS) Operational
Student Information System (SIS) Operational
Vended Applications ? Operational
Cognos Reporting Operational
Marketplace Operational
Vended Applications ? Operational
Workday ? Operational
SUBS Awards ? Operational
Bear Bucks ? Operational
Back-end Processing (AutoSys) ? Operational
Confluence Operational
Archibus Operational
Mulesoft ? Operational
Clinical Operational
EPIC Operational
Vended Applications Operational
Clinical Websites Operational
Credit Card Systems ? Operational
S-Fax ? Operational
Communications & Collaboration Operational
Email Operational
Office 365 Operational
Microsoft Teams Operational
Emma mass communication system Operational
Zoom Operational
Box File Storage System ? Operational
WUSTL Connect ? Operational
Computing and Printing Operational
E-Fax Operational
PaperCut Printing Operational
WashU Cloud Storage Operational
Azure Hosted Infrastructure Operational
WashU IT Services / Cloud Computing ? Operational
Desktop Computing ? Operational
File Services Operational
IT Infrastructure Components ? Operational
JAMF Apple Device Management System ? Operational
Active Directory ? Operational
IT Management Partial Outage
Software Licensing Operational
ServiceNow ? Partial Outage
Splunk ? Operational
ConnectAdmin ? Operational
Network & Connectivity Operational
Internet Operational
Internet 2 Operational
Phone Operational
VPN Operational
WiFi Operational
Washington University Research Network (WURN) Operational
Vendor Services (Spectrum, AT&T, etc.) ? Operational
Network Services ? Operational
Research Operational
Research Compute Operational
Storage Operational
myIRB ? Operational
Security Operational
Identity Management System (IDM Wustl Key) Operational
Spam Filter Operational
Duo Two-Factor Authentication ? Operational
Digital Guardian Operational
CyberArk ? Operational
Teaching & Learning Operational
Canvas Operational
Learn@Work Operational
Kaltura ? Operational
Curriculum Management Applications ? Operational
EMS (Event Management System) ? Operational
University Websites Operational
WashU IT Hosted Websites Operational
Externally Hosted Websites Operational
BJC Devices and Services Operational
BJC Network Connectivity ? Operational
BJC Clinical Applications Operational
BJC Pharmacy Systems ? Operational
BJC Phone System Operational
BJC Handheld Supply Scanners (ATPAR) ? Operational
BJC Administrative Systems ? Operational
BJC Enterprise Client Virtualization (ECV) Operational
Cloud Services Operational
Google Operational
Adobe Creative Cloud ? Operational
Engineering School Operational
Vendor Service ? Operational
Facilities ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 15, 2025
Prolonged Ameren Power Outage - South 40
Resolved - The power outage affecting the South 40 was resolved and services were restored. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
May 15, 10:37 CDT
Monitoring - WashU IT is aware of a power outage affecting the South 40 that is expected to last until Thursday AM.

IT is monitoring communications from facilities and will verify network, wifi, and voice services when power is restored.
May 14, 14:00 CDT
May 14, 2025
May 13, 2025
Vendor Service Outage: Spectrum Internet @ Paraquad Buildings
Resolved - WashU IT Engineers have confirmed that Charter Spectrum restored service last night to the affected sites. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
May 13, 07:29 CDT
Update - WashU IT is investigating an issue with internet and network connectivity at 5232 Oakland and 5200 Berthold Ave. Charter Spectrum repaired a damaged area of fiber line. However, additional damage was located and is still undergoing repairs. Additional updates will be posted here around 10am on Tuesday, or when the vendor restores service.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 12, 20:33 CDT
Update - WashU IT is investigating an issue with internet and network connectivity at 5232 Oakland and 5200 Berthold Ave. Charter Spectrum has located an area of damage to their equipment and is working to dispatch repair technicians.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 12, 15:21 CDT
Update - WashU IT is investigating an issue with internet and network connectivity at 5232 Oakland and 5200 Berthold Ave. Charter Spectrum has confirmed that they are experiencing a service outage affecting multiple customers. Hot spots have been activated in the affected locations to temporarily restore service.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 12, 12:12 CDT
Identified - WashU IT is investigating an issue with internet and network connectivity at 5232 Oakland and 5200 Berthold Ave. Charter Spectrum has confirmed that they are experiencing a service outage affecting multiple customers.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 12, 10:54 CDT
Investigating - WashU IT is investigating an issue with a Spectrum outage at 5232 Oakland and 5200 Berthold Ave.

Teams are working with the vendor to resolve the issue.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 12, 10:42 CDT
May 12, 2025
May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025
Service Outage: Network in Multiple Buildings
Postmortem - Read details
May 13, 12:17 CDT
Resolved - This issue is now resolved. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
May 8, 12:09 CDT
Investigating - WashU IT is investigating an issue with network services in multiple buildings.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.

We appreciate your patience as we work to restore service.
May 8, 09:39 CDT
Service Advisory: Ping SoftPhone Communicator
Resolved - The vendo has resolved the issue.
May 8, 09:37 CDT
Investigating - WashU IT is aware that Ping SoftPhone Communicator (used by a small number of Danforth users) is experiencing issues.

Teams are working with the vendor to resolve the issue.
May 2, 13:35 CDT
May 7, 2025
Service Outage (Vendor) - Low Severity: Box Storage
Resolved - Box Storage has resolved the issues affecting their services. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
May 7, 14:58 CDT
Investigating - WashU IT is investigating a small number of user reports regarding Box Storage performance. Box Support has indicated that they are experiencing a service issue. Please refer to the Box Statuspage for further information: https://status.box.com/

Please call 314-933-3333 if you have any questions.
May 7, 12:53 CDT
Network Maintenance at the Clinical Sciences Research Building
Completed - The scheduled maintenance has been completed.
May 7, 06:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 06:00 CDT
Scheduled - WashU IT will replace network devices servicing the Clinical Sciences Research Building (CSRB) May 7, starting at 6:00am.

Clinical Sciences Research Building, 2nd Floor (2A)
- 6:00am - 6:30am
- CHG0058061

Each replacement will incur a brief, 10 minute, service interruption.
May 1, 09:37 CDT
May 6, 2025
Network Maintenance at the Clinical Sciences Research Building
Completed - The scheduled maintenance has been completed.
May 6, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 06:00 CDT
Scheduled - WashU IT will replace network devices servicing the Clinical Sciences Research Building (CSRB) on May 6 between 6:00am and 7:00am.

Clinical Sciences Research Building, 5th Floor (5A)
- 6:00am - 6:30am
- CHG0058059
Clinical Sciences Research Building, 3rd Floor (3A)
- 6:30am - 7:00am
- CHG0058060

Each replacement will incur a brief, 10 minute, service interruption.
May 1, 09:35 CDT
May 5, 2025

No incidents reported.

May 4, 2025
Service Outage - High Severity: Papercut
Resolved - WashU IT Engineers rebooted the Papercut servers and resolved the issue. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
May 4, 18:57 CDT
Investigating - WashU IT is investigating reports from students that they are having difficulty printing. Additional details are pending.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 4, 18:45 CDT
May 3, 2025

No incidents reported.

May 2, 2025
Vendor Service Outage: Microsoft SharePoint and OneDrive
Resolved - Microsoft has resolved the issue.
May 2, 11:46 CDT
Investigating - WashU IT aware of a vendor issue with Microsoft SharePoint and OneDrive.

Microsoft is aware of the issue and working to resolve.
May 1, 15:46 CDT
Investigating: Service Outage: SLCH 2nd Floor Network
Resolved - WashU IT Engineers have resolved the issue.

We appreciate your patience during this incident.
May 2, 10:30 CDT
Monitoring - WashU IT has introduced a fix for the issue. Teams are continuing to monitoring the service.

If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
May 2, 10:00 CDT
Investigating - WashU IT has received reports of network issues on the 2nd floor of SLCH and is investigating.

Please call 314-933-3333 if you have any questions.
May 2, 09:27 CDT
May 1, 2025
Service Outage - High Severity: North Medical Bldg Steam Rupture
Resolved - This issue is resolved.
May 1, 10:30 CDT
Monitoring - WashU IT engineers have brought the impacted equipment back online and will be testing and monitoring to ensure normal operations. The major incident is on hold until ~9am, barring any further errors or other issues occurring in the interim.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 1, 02:56 CDT
Investigating - WashU Facilities has informed IT that a steam rupture at North Medical Building (4580 Scott Ave) has damaged equipment. Technical teams are sending personnel on-site to evaluate the damage and determine what needs to be done to restore service.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 1, 01:06 CDT
Network Maintenance at 4560 Clayton / CID Research Building
Completed - The scheduled maintenance has been completed.
May 1, 06:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 06:00 CDT
Scheduled - WashU IT will replace network devices which service the Lower Level of 4560 Clayton / the CID Research Building on May 1, between 6:00 and 6:30am.

The below services will be unavailable for approximately 10 minutes during the maintenance window.
- Wired Network
- VoIP Phones
- WashU WiFi
- Remote access to devices located in the impacted location(s)
Apr 25, 10:31 CDT
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