WashU IT is continuing to monitor for network connectivity issues following yesterday's scheduled maintenance.
Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Oct 09, 2026 - 10:37 CDT
Update
WashU IT has identified and resolved some additional network configuration issues related to this event, and will leave the major incident open in Monitoring state through Friday morning.
Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Oct 08, 2026 - 18:51 CDT
Monitoring
WashU IT has resolved the issues affecting wired network connectivity in Pre-clinical and Research locations. The major incident will remain in Monitoring status until the end of the day to ensure no remaining impact.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Oct 08, 2026 - 10:05 CDT
Identified
WashU IT is working to resolve an issue affecting wired network devices at Preclinical and Research sites. Much of the impact has been addressed , and technical teams are still working to test and restore service to the remaining devices.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Oct 08, 2026 - 08:43 CDT
Investigating
WashU IT is investigating an issue with network connectivity at multiple Preclinical and Research sites. A software bug was encountered during a scheduled firewall maintenance, which caused network configuration to be deleted for a number of network interfaces. Technical teams are working with our vendor to restore the deleted configuration information. Research devices with a wired network connection are impacted (including remote access to these devices); wireless connectivity and phones are unaffected.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Oct 08, 2026 - 06:56 CDT
This incident affects: Network & Connectivity (Wired Network Services).