WashU IT Engineers have restored access to the missing group memberships. Additionally, a possible root cause has been identified and a support case has been opened with the vendor.
Technical teams will continue to monitor the environment. If you continue to experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
Posted May 26, 2026 - 13:09 CDT
Identified
WashU IT is investigating an issue with unexpected changes in group memberships within Saviynt, affecting access to Confluence and Jira among other applications. Technical teams have identified the impacted users and are actively working to restore the missing group memberships.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted May 26, 2026 - 11:54 CDT
Investigating
WashU IT is investigating an issue with unexpected changes in group memberships within Saviynt, affecting access to Confluence and Jira among other applications. Technical teams are still gathering information about the impact.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted May 26, 2026 - 10:48 CDT
This incident affected: Administrative & Enterprise Systems (Vended Applications).