Vendor Service Outage - High Severity: Box Storage

Incident Report for Washington University - IT

Postmortem

A post-incident report is now available for this incident.

https://wustl.box.com/s/ab49m755t2wptcmcd4sylvljkoi1nw3k

Posted Jun 03, 2026 - 11:30 CDT

Resolved

Box Storage Support has resolved their service issues and has restored service. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Posted May 06, 2026 - 22:10 CDT

Investigating

WashU IT is investigating reports of Box Storage error messages. Box support has posted a status page acknowledging a service issue. Additional details can be found here: https://status.box.com/

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted May 06, 2026 - 20:40 CDT
This incident affected: Communications & Collaboration (Box File Storage System).
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