Vendor Service Advisory: Outlook Templates

Incident Report for Washington University - IT

Investigating

Microsoft has published an alert about a service issue affecting templates within Outlook.

Description: This issue impacts both the Outlook desktop client and Outlook on the web. Some users may find that the “My Templates” icon is missing from the Outlook ribbon or may be missing templates from the normal file location.

Microsoft has identified a potential root cause and is working to resolve the issue.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Posted Mar 26, 2026 - 11:22 CDT

This incident affects: Communications & Collaboration (Office 365).