WashU IT Engineers and the vendor have resolved the issue causing intermittent unavailability of the RMS platform and service has been restored. If you continue to experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
Posted Feb 20, 2026 - 15:32 CST
Monitoring
Availability of the RMS application has benefited from the rescheduling of the other job that loads data into Workday and was apparently causing interference or contention with RMS. There have been no reports of application unavailability since the change was made yesterday afternoon. Teams are continuing to monitoring the service. If you continue to experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
Posted Feb 20, 2026 - 09:58 CST
Identified
Washington University IT has identified another job that appears to be causing interference or contention, leading to the periodic unavailability of the RMS application. That job has been rescheduled and the team is monitoring the effect on RMS availability.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Feb 19, 2026 - 16:22 CST
Update
We are continuing to investigate this issue.
Posted Feb 19, 2026 - 09:57 CST
Update
We are continuing to investigate this issue.
Posted Feb 19, 2026 - 09:53 CST
Investigating
WashU IT is investigating an issue with RMS. Users are experiencing intermittent outages in which the application is unavailable for periods of 15 - 20 minutes.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Feb 19, 2026 - 09:52 CST
This incident affected: Research (RMS (Research Management System)).