WashU and BJC technical teams were able to confirm additional information about the equipment at the Graham site. The Mitel phone system, supported by a third party vendor (Ring Central), is connected to a Charter Spectrum network connection procured by the clinic. Spectrum did a network upgrade and the timing lines up with when the phone system issue began, implying that the phone system did not get reconnected properly during that upgrade. The clinic staff will need to work with Spectrum and Ring Central to resolve the issue, as neither service is supported by WashU or BJC. The major incident will be canceled and the staff has been advised who to contact if they need more information from WashU.
We appreciate your patience during this incident.
Posted Nov 12, 2026 - 07:56 CST
Update
WashU IT is investigating an issue with Mitel VoIP phones not working at 1224 Graham Rd location. BJC and WashU technical teams will reconvene on Teams as well as on-site around 7:30am on Thursday 11/12 to continue troubleshooting.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Nov 11, 2026 - 17:35 CST
Investigating
WashU IT is investigating an issue with Mitel VoIP phones not working at 1224 Graham Rd location. This location uses the BJC network although BJC does not support the Mitel phones directly. Technical teams are investigating if the issue is a network issue or a Mitel phone issue, and we have engaged the Mitel vendor as well as BJC network and telephony teams to further investigate.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Nov 11, 2026 - 16:09 CST
This incident affected: Network & Connectivity (Phone).