Service Degradation: Syngo

Incident Report for Washington University - IT

Postmortem

A post-incident report is now available for this incident:

https://wustl.box.com/s/lb42nwdt70d4g0mhvluhlh8e5r9bil6l

Posted Feb 19, 2026 - 12:59 CST

Resolved

WashU IT Engineers have resolved the issue.

If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Posted Feb 05, 2026 - 22:00 CST

Investigating

WashU IT is investigating an issue with Syngo studies being slow to upload.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.

We appreciate your patience as we work to improve service.
Posted Feb 05, 2026 - 17:30 CST
This incident affected: BJC Devices and Services (BJC Clinical Applications).