BJC Service Outage: Network Slowness Affecting Multiple Applications

Incident Report for Washington University - IT

Resolved

BJC IT has identified the cause of the network performance issues as being related to the Lumen circuit for their west region. Switching to the AT&T circuit resolved the impact. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Posted Mar 03, 2026 - 12:06 CST

Investigating

BJC IT has started a P1 call due to reports of general network slow performance affecting multiple apps and locations.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Posted Mar 03, 2026 - 09:48 CST

This incident affected: BJC Devices and Services (BJC Network Connectivity).