WashU IT and WUSM ITSS worked with the CC processing vendor, Trust Commerce, and confirmed that the issue was on the vendor's service platform. Some users may need to restart Epic/Trust Commerce agent or reboot in order to start processing credit card transactions again. If you continue to experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
Posted Sep 23, 2021 - 16:42 CDT
Identified
WashU IT is investigating an issue with credit card transactions not processing at multiple remote locations. Troubleshooting has not revealed any configuration or technical issues in our environment. Technical teams engaged the credit card processing vendor, TrustCommerce, and they have now identified a service outage on their end.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Sep 23, 2021 - 15:22 CDT
Investigating
WashU IT is investigating an issue with credit card transactions not processing at multiple remote locations.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Sep 23, 2021 - 13:51 CDT
This incident affected: Clinical (Vended Applications).