This incident has been resolved. An issue was identified in a third party internet service provider between WorkDay and Spectrum that has been mitigated.
Posted Nov 10, 2026 - 09:00 CST
Identified
WashU IT is aware of an issue impacting off-campus Spectrum customers' ability to access multiple services, including Workday and Zoom.
If you are off-campus and experiencing issues connecting to services such as Workday, please connect to WashU VPN. VPN instructions are available on the it.wustl.edu connect page. https://it.washu.edu/connect-securely/#VPN
We appreciate your patience as Spectrum restores their services.
Posted Nov 09, 2026 - 11:02 CST
Investigating
WashU IT is aware of an issue impacting multiple service providers, including companies such as X (Twitter), Gmail, and Workday.
Customers are reporting intermittent issues connecting to various services.
Please connect to WashU VPN if you experience issues connecting to services provided over the internet.