WashU IT Engineers have confirmed that the One.washu.edu site has continued to allow normal logins throughout the afternoon. Technical teams will continue to monitor the environment while the vendor works to identify root cause, but the major incident is now concluded. If you continue to experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
Posted Oct 05, 2026 - 17:01 CDT
Update
The vendor for one.washu.edu continues to investigate reports that WashU users have encountered issues today logging into one.washu.edu. In the meantime the issue seems to have been corrected and teams are continuing to monitoring the service. If you experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
Posted Oct 05, 2026 - 14:07 CDT
Monitoring
WashU IT has opened a support case with the vendor for one.washu.edu, but in the meantime the issue seems to have been corrected. Teams are continuing to monitoring the service. If you continue to experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
Posted Oct 05, 2026 - 12:39 CDT
Investigating
WashU IT is investigating reports that users are logging into one.washu.edu (one.wustl.edu) and either the login process is taking an abnormally long time, or they are receiving 504 Gateway Timeout error messages.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Oct 05, 2026 - 12:16 CDT
This incident affected: University Websites (Externally Hosted Websites).