Service Outage - High Severity: Five9 Audio Issues

Incident Report for Washington University - IT

Resolved

WashU IT Engineers have resolved the issue affecting Five9 audio. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Posted Aug 27, 2026 - 03:39 CDT

Investigating

WashU IT is investigating an issue with the audio not working for calls to the Command Center, and with the Five9 application not loading properly or not allowing technicians to log in.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Posted Aug 27, 2026 - 01:28 CDT

This incident affected: Network & Connectivity (Phone).