Service Outage: Intermittent Box Errors

Incident Report for Washington University - IT

Resolved

WashU IT and Box engineers have resolved the intermittent Box error issue. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Posted Jun 17, 2026 - 14:55 CDT

Investigating

WashU IT is investigating an issue with Box. Box users are experiencing intermittent errors when navigating to All Files and subfolders. The vendor has acknowledged the issue and is working to rectify it.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Posted Jun 17, 2026 - 14:45 CDT

This incident affected: Communications & Collaboration (Box File Storage System).