Service Outage - High Severity: Building Access Not Working

Incident Report for Washington University - IT

Resolved

WashU IT Engineers have resolved the issue affecting building access. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Posted Mar 23, 2025 - 17:26 CDT

Identified

WashU IT is investigating an issue affecting users on Danforth and Med campus where they may have lost access to enter various buildings, including but not limited to these locations:

Rosedale Apartments
Res Lofts
Greenway Apartments

The root cause of the issue has been identified and technical teams are working to implement a fix.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Mar 23, 2025 - 13:41 CDT

Investigating

WashU IT is investigating an issue affecting users on Danforth and Med campus where they may have lost access to enter various buildings, including but not limited to these locations:

Rosedale Apartments
Res Lofts
Greenway Apartments

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Mar 23, 2025 - 13:28 CDT
This incident affected: Administrative & Enterprise Systems (Workday).